Refund & Return Policy

Last Updated: October 2025

Thank you for choosing Jyoti Academy for your learning journey.
We value your trust and are committed to providing high-quality educational content and support.
This Refund & Return Policy explains how refunds are handled for our digital products and online courses.

1. Digital Course Purchases

All our courses, digital materials, and online training programs are non-returnable once purchased, as they provide immediate access to downloadable or viewable content.

However, we understand that situations may arise, so we offer a limited refund policy under certain conditions (see below).

2. Eligibility for Refund

You may be eligible for a refund only if:

  • You have not completed more than 10% of the course content, and

  • You submit a refund request within 3 days of purchase, and

  • You provide a valid reason (such as duplicate payment, technical access issues, or wrong course enrollment).

If your request meets these conditions, we will process a partial or full refund after verification.

No refund will be provided if:

  • Course access has been used for learning or downloading materials.

  • The refund request is made after 3 days of purchase.

  • The purchase was part of a discounted or promotional offer.

3. Refund Process

To request a refund:

  1. Email us at jyotihexium@gmail.com with your name, email, order ID, and reason for refund.

  2. Our support team will review your request within 5–7 business days.

  3. Once approved, the refund will be processed to your original payment method within 7–10 business days.

Please note that transaction or gateway fees (if any) are non-refundable.

4. Cancellation Policy

If you wish to cancel your enrollment before accessing the course, you can request cancellation within 24 hours of payment.
After that, cancellations are not permitted as course access and materials become instantly available.

5. Product Returns

Since our services include digital courses and downloadable content, there are no physical returns.
All sales of digital products are considered final once access has been granted.

6. Technical or Access Issues

If you face any technical difficulties while accessing your course or account, please contact our support team at jyotihexium@gmail.com or via +91 902632….
We will resolve the issue promptly to ensure smooth learning access.

7. Contact Us

For any questions regarding refunds or support, contact us at:

Jyoti Academy
📧 Email: jyotihexium@gmail.com
📱 Phone: +91 8953172683
🌐 Website: https://archna.store/

Note:

Jyoti Academy reserves the right to modify or update this Refund & Return Policy at any time to ensure clarity and fairness. All updates will be reflected on this page with a new “Last Updated” date.